Everything people ask before they start.
About twins, panels, sessions, credits, refunds, and getting paid. Still stuck? Contact us.
About twins
Is the twin really the person?
No. Every twin is an AI representation trained on its creator's own content — sermons, books, lectures, notes, recordings. It reflects how they think and speak, but it isn't them, and every twin page says so. Twins aren't a substitute for professional medical, legal, financial, or crisis help.
Why would I use a twin instead of a general AI assistant?
A general AI gives a competent, generic answer. A twin gives one specific person's point of view, drawn from their own work, with that person behind it. People come to a twin because they already trust the person, and the twin is their way to reach them at any hour. It is a front door to the person, not a substitute for them.
How does the twin know what its creator would say?
Creators train it with their own material and by answering guided questions about how they think. Creators review normal-mode conversations and refine the twin anytime.
What is the difference between an Advisor twin and a Gatekeeper twin?
An Advisor twin answers from its creator's point of view for anyone who starts a session. A Gatekeeper twin interviews the people who want its creator's time — founders pitching an investor, people with speaking or media requests, makers pitching a store buyer — and scores each conversation, so the creator sees a ranked shortlist in their dashboard. Both kinds are AI representations trained on the creator's own material, and both are available on every plan.
What happens after I talk with a Gatekeeper twin?
The twin's creator sees a ranked shortlist of the conversations their Gatekeeper has had, with a summary of each, and decides who to follow up with. A conversation with a Gatekeeper twin is not a promise of a meeting or a reply.
Will the creator see my conversation?
You choose. In normal mode, the conversation is visible to the creator or organization that owns the twin, so they can follow up personally. Don't share anything in normal mode that you wouldn't want them to see. In private mode, not even the creator can read your messages, and the conversation is left out of the insights creators see.
What is the difference between normal and private mode?
Normal mode lets the creator read your conversation and follow up with you. Private mode keeps your messages from the creator and the organization entirely: they cannot read them, and they do not appear in the creator's audience insights. Private mode is available on twins whose creator is on a paid plan.
Panels
What is a panel?
A panel lets you bring several twins together and ask them all for advice on the same question. You get each twin's own response, plus a summary from the AccessMe moderator. Anyone with an account can put a panel together.
Do twins on a panel see each other's answers?
No. Each twin answers on its own and shares only its own perspective. Twins never see what the other twins said, so every answer stays true to its creator's viewpoint.
Who is the moderator?
The moderator is built into AccessMe. It is not a twin of any person. It reads the panel's responses and gives you a summary alongside each twin's own answer.
What does a panel cost?
Each twin on a panel is one session at that twin's own price. Free twins are covered by their owner's Studio Credits, and paid twins show their price before you start and use credits from your balance. The moderator's summary is included.
Trade shows
How do trade shows use AccessMe?
A show organizer gives each buyer a twin that interviews exhibitors on the buyer's behalf in the weeks before the show. The twin scores each exhibitor against that buyer's own criteria and returns a ranked shortlist of who is worth meeting on the floor. See AccessMe for trade shows.
How does a buyer tell their twin what to look for?
In one of three ways: accept the show's standard criteria, upload a buying guide or plan and let AccessMe draft criteria from it, or answer a few short questions. Whichever they pick, the buyer reviews the criteria, adjusts the weights, flags deal-breakers and approves before the twin goes live.
How are exhibitors scored?
Each conversation is scored against the buyer's weighted criteria. The buyer sees each exhibitor's score, the reasoning, and what the exhibitor said, and can correct any score. How scoring works.
Does the twin decide who a buyer meets?
No. The twin screens and ranks; the buyer decides who to meet.
Sessions & credits
What is a session?
A session is one person talking with one twin for up to 24 hours. Returning to the same twin within 24 hours is part of the same session. A fair-use limit on the number of messages applies within each session.
What are Studio Credits?
Studio Credits are the credits an organization or Original holds under their plan: every plan includes a monthly allowance, extra ones are $1 each, and they cover the sessions a twin gives away free. Audience members buy their own credits at $1 each, held in one balance, to pay for sessions with twins that charge. Both are credits used only on AccessMe.
Do credits expire?
Credits you purchase don't expire. Studio Credits included with an organization's platform plan are an allowance and expire at the end of each billing period.
Can I use my credits with any twin?
Yes. One balance works with every twin on AccessMe. Free twins don't use your credits; paid twins show their price before you start.
Why is my church's twin free?
Your church has chosen to cover sessions. Each free session uses one Studio Credit from the church's monthly allowance, so members pay nothing. Free twins show “Free, provided by” the organization's name.
Is there a limit to how many credits I can hold?
No. Buy what you need; purchased credits don't expire while your account is in good standing.
Can I transfer credits to someone else or cash them out?
No. Credits can be used only on AccessMe for sessions with twins. They have no cash value, cannot be withdrawn, and cannot be transferred to another person.
Is buying credits a donation? Is it tax-deductible?
No. Credits are a purchase of a service — prepaid usage credits on AccessMe — not a donation, and they are not tax-deductible, even when a church or ministry encourages its members to use a twin.
Do I need an account to start a session?
Yes. A login is required to start a session or buy credits.
Billing & refunds
What will the charge look like on my statement?
Charges from AccessMe appear on your card statement as ACCESSME.AI.
Can I get a refund?
Credit purchases are final. Credits used for sessions are non-refundable, and unused credits aren't refundable except where our Terms or the law require it. If a technical fault on our side stopped a session, tell us within 14 days and we'll restore the credits. Promotional or free credits are never refundable. Platform plans are billed monthly in advance; cancel anytime and your plan stays active through the end of the paid period. Full Refund Policy.
What happens to my credits if AccessMe shuts down?
If AccessMe shuts down, we will refund purchased credits you have not used.
How do I cancel my platform plan?
From your dashboard, anytime. Your twin stays live through the end of the paid period. Extra Studio Credits you purchased remain in your account.
Creators & organizations
How do creators get paid?
Only paid sessions generate earnings. For each one, the organization earns the session's credit value less that session's AI processing cost and the 20% AccessMe platform fee. Your share, after any refunds or chargebacks, is paid out through Stripe Connect. More on earnings.
Does my twin earn when it is on a panel?
Yes, if it is a paid twin. Each twin on a panel is one session at that twin's own price, so a panel appearance earns the same as any other paid session.
What are audience insights?
On any paid plan, audience insights show you what your audience is talking with your twin about, so you can see what matters to them and where to follow up. Insights draw on normal-mode conversations only. Conversations an audience member marks as private are never included, and you cannot read them.
What happens when my organization's Studio Credits run out?
Free sessions on your twin pause until you add Studio Credits ($1 each on paid plans) or your Studio Credits refill at the start of your next billing month. Sessions your audience pays for are not affected. You can also switch a twin to a small per-session price. More for organizations.
Can I have more than one twin?
Yes. Free and Solo include one twin, Duo includes two, Team up to five, and Enterprise up to 25, with one shared balance of Studio Credits across your twins. Compare plans.
Is my data — and my audience's — private?
Your training material and your audience's conversations belong to you. We never use them to train models for anyone else, and you can export or delete everything at any time. See our Privacy Policy.