Privacy Policy
Last updated: October 9, 2026
AccessMe AI LLC, an Indiana limited liability company ("AccessMe", "we", "us") provides a platform where creators and organizations host AI digital twins their audiences can interact with. This policy explains what information we collect, how we use it, and the choices you have. It applies to creators and organizations who build twins and to audience members who interact with them.
Information we collect
- Account information — name, email address, password, and organization details when you create an account.
- Payment information — when you buy a platform plan or credits, our payment processor (Stripe) collects your card details. AccessMe does not store full card numbers. For creator payouts, Stripe collects bank details directly through Stripe Connect; AccessMe never handles them.
- Credit and session records — your credit balance, purchases, and the sessions you start, so we can deliver the service and handle refunds.
- Training content — documents, recordings, transcripts, and answers a creator uploads to train a twin, including any voice samples on plans that offer voice.
- Conversations — messages exchanged between audience members and a twin. These are stored so the twin can maintain context and, for normal-mode conversations, so the creator can review them. Conversations an audience member places in private mode are stored to provide the service but are not shown to the creator or organization.
- Phone numbers — on plans that offer text or voice channels, when an audience member texts or calls a twin's dedicated number, we receive their phone number to deliver replies.
- Usage data — device, browser, pages visited, and diagnostic information collected through cookies and similar technologies.
How we use information
- To operate, maintain, and improve the platform and each creator's twin.
- To deliver sessions, messages, and calls between audience members and twins.
- To process platform subscriptions, credit purchases, refunds, and creator payouts.
- To provide creators and organizations with conversation history and insights about their audience, drawn from normal-mode conversations only. Private-mode conversations are excluded.
- To communicate with you about your account, security, and product updates.
- To detect abuse, prevent fraud, and comply with legal obligations.
We do not use a creator's training content or their audience's conversations to train models for other creators or third parties.
Voice data
On plans that offer voice, voice cloning is only available to the creator whose voice is recorded, and only with their explicit consent during setup. Voice samples are used solely to generate that creator's twin. A creator may delete their voice sample at any time, after which the cloned voice is disabled and removed.
How information is shared
- With creators and organizations — normal-mode conversations an audience member has with a twin are visible to the creator or organization that owns that twin. If an audience member chooses private mode, the creator or organization cannot read those messages, and they are not used for audience insights.
- With service providers — hosting, AI model providers, telephony carriers, payment processors (including Stripe), and analytics vendors that process data on our behalf under contract.
- For legal reasons — when required by law or to protect the rights, safety, and property of AccessMe, our users, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
We do not sell personal information.
Your choices and rights
- Creators and organizations can export or delete their training content, conversations, and account at any time from the dashboard.
- Audience members can request access to or deletion of their conversation data by contacting us or the creator.
- You can opt out of marketing emails via the link in any message.
- Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. Contact us to exercise them.
Data retention and security
We retain information for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal and accounting obligations, then delete or anonymize it. We use industry-standard safeguards including encryption in transit and at rest, but no system is perfectly secure.
Children
You must be at least 18 years old to use AccessMe. AccessMe is not for children, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has created an account or shared personal information with us, contact privacy@accessme.ai and we will delete it.
Changes
We may update this policy from time to time. We will post the new version here and update the date above. Material changes will be communicated by email or in-product notice.
Contact
AccessMe AI LLC, an Indiana limited liability company
334 North Senate Avenue
Indianapolis, IN 46204-1708
Privacy: privacy@accessme.ai · Support: support@accessme.ai · Contact page