Refund Policy
Last updated: October 9, 2026
This Refund Policy applies to purchases from AccessMe AI LLC, an Indiana limited liability company ("AccessMe", "we", "us") on AccessMe.ai. It is part of our Terms of Service.
What we sell
AccessMe sells two things, both delivered instantly online: monthly platform plans for organizations and creators, and prepaid usage credits that audience members use for sessions with AI digital twins. We sell no physical goods. Charges appear on your statement as ACCESSME.AI.
Credits
| Credits used for sessions | Non-refundable. Once a session has started, the credits for that session have been used. |
|---|---|
| Unused purchased credits | Non-refundable, except as described below or where the law requires. Purchases are final. |
| Promotional or free credits | Not refundable. They have no cash value. |
| Included Studio Credits (organizations) | Not refundable. Included monthly Studio Credits are an allowance that comes with a platform plan and expire at the end of each billing period. |
| Extra Studio Credits (organizations) | Treated as purchased credits: non-refundable except as described below. |
Credits have no cash value, cannot be withdrawn, and cannot be transferred. Credits purchased from AccessMe are a purchase of a service, not a donation, and are not tax-deductible.
Platform plans
Platform plans are billed monthly in advance and renew automatically. You can cancel anytime from your dashboard, and your plan stays active through the end of the current billing period. Plan fees for the current period are non-refundable except where required by law. If we materially reduce a plan's features during a paid period, contact us and we'll make it right.
When credits are restored or refunded
- Technical faults. If a technical fault on our side stopped you from using a session, email support@accessme.ai from the email address on your account within 14 days, with the twin and approximate time, and we will restore the credits to your balance.
- If we close your account or the service. If we shut down AccessMe, or close your account when you have not broken our Terms, we will refund purchased credits you have not used.
- Where the law requires. Nothing in this policy limits refund rights you have under the law where you live.
Any refund we issue goes to the original payment method only, typically within 5–10 business days depending on your bank. Refunded credits are removed from your balance when the refund is issued.
Disputes and chargebacks
If you believe a charge is wrong, please contact us first — most issues are resolved within a day. Refunds and chargebacks on a paid session are deducted from the creator's share of that session.
If AccessMe ever discontinues the service
If we shut down AccessMe, we will refund purchased credits you have not used.
Contact
AccessMe AI LLC, an Indiana limited liability company
334 North Senate Avenue
Indianapolis, IN 46204-1708
support@accessme.ai · Contact page