Support
How-to guides, by who you are.
Step-by-step help for the people behind twins, the organizations that host them, and the audiences who talk with them. Quick answers live in the FAQ.
For Originals
You are the person a twin is trained on. Build it, train it, decide who pays, and get paid.
- Create your account and your first twin
- Training your twin on your own material
- Advisor or Gatekeeper: which twin should I create?
- Free to your audience, or paid per session
- Getting paid through Stripe Connect
- Sharing your twin: your link, Discover, embeds and panels
- Audience insights and conversation modes
- Plans, credits and billing for Originals
- Export or delete your twin and your data
For organizations
Churches, schools, firms and teams running several twins under one plan with shared Studio Credits.
- Setting up your organization
- Making twins free to your members
- Managing your Studio Credits
- Adding team members and twins
- Earning from a paid twin
- How to talk about credits with your members
For audiences
Talking with a twin: your account, credits, sessions, panels, private mode, refunds and your data.
- Creating an account and starting your first session
- How sessions work
- Buying credits
- Free and paid twins: what you'll see before you start
- Panels: asking several twins the same question
- Private mode: keeping a conversation to yourself
- Talking with a Gatekeeper twin
- Refunds and restored credits
- Your data and privacy
Didn't find what you need?
We're a small team and we read every message. Support usually replies within one business day.