The rule
Credit purchases are final. Credits used for sessions are non-refundable, unused credits aren't refundable except as below or where the law requires, and promotional or free credits are never refundable.
When credits are restored: a technical fault on our side
If a technical fault on our side stopped you from using a session, we will restore the credits to your balance.
- Within 14 days, email support@accessme.ai from the email address on your account.
- Include the twin's name or link and the approximate date and time of the session.
- Describe what happened in a sentence or two.
Most issues are resolved within a day.
When credits are refunded
- If we shut down AccessMe, we will refund purchased credits you have not used.
- If we close your account when you have not broken our Terms, we will refund purchased credits you have not used.
- Where the law where you live requires it.
Any refund goes to the original payment method only, typically within 5–10 business days depending on your bank. Refunded credits are removed from your balance when the refund is issued.
Before you dispute a charge with your bank
Please contact us first. A chargeback on a paid session is deducted from the Original's share of that session, and most billing questions are settled within a day. The charge on your statement reads ACCESSME.AI.