Support › For audiences
For audiencesTalking with a twin: your account, credits, sessions, panels, private mode, refunds and your data.
You are the audience: a reader, a student, a member, a founder with a pitch. These guides cover everything on your side of the conversation, from your first login to what happens to your messages.
Creating an account and starting your first session
A simple login is all you need. Then pick a twin and start talking.
How sessions work
One session is a day of access to one twin.
Buying credits
One balance. Every twin. A credit costs $1.
Free and paid twins: what you'll see before you start
Every twin's owner picks one of two options, and the twin page always shows which before you start.
Panels: asking several twins the same question
Three investors, two coaches, or every leader at your church, each answering your question on their own.
Private mode: keeping a conversation to yourself
You choose, conversation by conversation, whether the person behind the twin can read what you said.
Talking with a Gatekeeper twin
Pitching an investor, requesting a speaker, showing a buyer your product: here is how to make the conversation count.
Refunds and restored credits
Purchases are final, with three exceptions. Here is how to ask.
Your data and privacy
What we keep, who can see it, and how to have it removed.
Didn't find what you need?
We're a small team and we read every message. Support usually replies within one business day.