How it works
- Your plan includes monthly Studio Credits (50 on Duo, 125 on Team, 625 on Enterprise), shared across all your twins.
- Each free session uses one Studio Credit from that allowance: a full conversation with the twin, open for up to 24 hours, for one member. Returning within the 24 hours is part of the same session and uses no more credits.
- Members start sessions at no cost. Your twin's page says "Free, provided by" your organization. A member creates a login, starts talking, and never sees a price.
Setting a twin to free
- Open the twin in your dashboard and go to its pricing settings.
- Choose Free to my audience.
- Save. The twin page updates to show it is free, provided by your organization.
Budgeting
Estimate sessions, not messages: one credit covers one member's whole day with the twin. A Team plan's 125 credits covers 125 member sessions a month across all five twins. If you expect more, you can add extra Studio Credits at $1 each or step up to Enterprise. See managing your Studio Credits for what happens when Studio Credits run out.
Panels
Members can bring several of your twins together in a panel and ask them all the same question. Each twin on the panel is one session, covered by your Studio Credits when your twins are free to members.
Not a donation. If you encourage support, say "support this ministry's twin by using credits." Credits are a purchase of a service, not a gift or offering, and are not tax-deductible. See how to talk about credits.