Two kinds of Studio Credits
- Included monthly Studio Credits come with your plan and are shared across every twin in your organization. They are an allowance: they expire at the end of each billing period and do not roll over.
- Extra Studio Credits are $1 each on any paid plan. Purchased credits never expire while your account is in good standing.
Only free sessions draw on your Studio Credits. Sessions on a twin that charges per session are paid by the member from their own credits.
Watching your Studio Credits
Your dashboard shows how many credits remain this month across your twins (for example, 84 of 125). Check it when you plan a sermon series, a course launch or an event that will send people to a twin.
When credits run out: three choices
Decide ahead of time, and change it anytime.
- Add extra Studio Credits. Buy them when you need them at $1 each so the twin stays free and online.
- Pause until next month. The twin pauses free sessions until your allowance renews. Good for tight budgets and predictable costs.
- Let members pay a little. Switch the twin to a small per-session price (as low as 2 credits) that members cover from their own credits. Your organization earns a share. See earning from a paid twin.
Sessions already underway are never cut off: a session is paid for up front, so a member who started before the Studio Credits ran out keeps the rest of their 24 hours.
Refunds
Included monthly Studio Credits are not refundable. Extra Studio Credits you purchase are treated as purchased credits: purchases are final, except that credits are restored if a technical fault on our side stopped a session (tell us within 14 days) and refunded if AccessMe shuts down. Refund Policy.