Support › For Originals

Plans, credits and billing for Originals

What your plan includes, what expires, what doesn't, and how to change or cancel.

The plans

PlanPriceTwinsIncluded Studio Credits
Free$013, one time (3 free sessions, then upgrade)
Solo$39 / month125 per month
Duo$69 / month250 per month, shared
Team$129 / monthUp to 5125 per month, shared
Enterprise$499 / monthUp to 25625 per month, shared

Charging per session, website embed, scoring and leaderboards, audience insights, and normal/private conversation modes start on Solo. Several people under one organization starts on Duo. Removing AccessMe branding starts on Team. Guided onboarding is Enterprise only. Full comparison.

Included Studio Credits vs. purchased credits

  • Included monthly Studio Credits are an allowance. They cover free sessions on your twins (1 credit each) and expire at the end of each billing period; unused credits do not roll over.
  • Extra Studio Credits are $1 each on any paid plan (not available on Free). Purchased credits never expire while your account is in good standing.
  • Paid sessions do not use your credits; your audience pays from their own.

When your Studio Credits run out

Free sessions on your twin pause until you add extra Studio Credits or your Studio Credits refill at the start of your next billing month. Paid sessions are not affected. You can also switch the twin to a small per-session price so your audience covers it.

Upgrading or changing plans

Change your plan from your dashboard. Plans are billed monthly in advance and renew automatically.

Cancelling

Cancel anytime from your dashboard. Your twin stays live through the end of the paid period, and extra Studio Credits you purchased remain in your account. Plan fees for the current period are non-refundable except where the law requires. Charges appear on your statement as ACCESSME.AI.

Related

Didn't find what you need?

We're a small team and we read every message. Support usually replies within one business day.