Normal and private mode
On twins whose Original is on a paid plan, each audience member chooses a mode for a conversation:
- Normal mode: you can read the conversation from your dashboard and follow up personally.
- Private mode: not even you can read the messages, and the conversation is left out of your audience insights.
Your audience chooses; you cannot change the mode of their conversation.
Audience insights (paid plans)
Audience insights show what your audience is talking with your twin about: recurring questions, themes, and where people get stuck. They draw on normal-mode conversations only.
- Open audience insights in your dashboard.
- Scan the themes. For a congregation that might be grief, marriage, doubt; for a course, the week-four material everyone struggles with.
- Open a normal-mode conversation when you want the detail.
- Follow up yourself where it matters. That personal reply is the whole point of the twin.
- Feed what you learn back into the twin: upload material on the topics that keep coming up.
Gatekeeper twins
For a Gatekeeper, the dashboard shows a ranked shortlist of the conversations it has had, with a summary of each, so you can decide who to follow up with.
Be clear with your audience. Your twin page tells people that normal-mode conversations are visible to you. If you mention your twin in a talk or newsletter, it helps to say the same.